REQ-10056735
Jul 01, 2025
Croatia

Summary

We are seeking a highly skilled and motivated Digital Engagement Expert to join our Business Excellence and Execution team. The purpose of this role is to provide expertise, lead, and implement a portfolio of digital and omni-channel engagement solutions with a tangible impact. You will work closely with Marketing Leads, Field Marketing Leads, Medical Engagement colleagues, and Partnership Solution Lead to design, develop, and deliver omni-channel and digital customer engagement strategies and tactics.

About the Role

Key Responsibilities:

  • Digital Marketing Management: Utilize your understanding of various digital marketing channels such as websites, launchpads, SEO, SEM, social media, email marketing, and content marketing to drive our digital initiatives
  • Technical Platforms Management: Manage and utilize our digital tools and platforms, including: content management systems (FUSE), CRM systems, website/CMS platforms (Drupal 10), Google Analytics, Google Search Console, and email marketing platforms
  • OCE Project Management: prepare omnichannel campaigns in collaboration with business, analyze their outcomes based on set of KPIs to measure adoption, engagement and customer satisfaction
  • Execute OCE operational tasks, including email marketing and content distribution on our portals, CRM system, coordinating with external partners and content owners
  • Data Analysis: Analyze digital data from different digital sources to make informed decisions and optimize OCE campaigns
  • Content Management: Collaborate cross-functionally with marketing and medical teams to support them in digital content creation.
  • Oversee digital assets using corporate content management systems, ensuring proper uploading, storage, tagging
  • Upskill the organization around omni-channel and digital marketing capabilities.
  • Secure compliance on digital platforms by driving Digital Governance processes
  • Create and optimize digital processes and tools
  • Establish success criteria, manage finances, and identify key metrics for successful implementation of each project

Requirements:

  • Education: a degree in Business, Marketing, Digital communication or a related field
  • At least 5+ years of experience in digital marketing, social media management, or similar areas
  • Highly developed understanding of digital trends & solutions, technology platforms, and products
  • Strong understanding of omni-channel marketing landscape, strategies, tactics, opportunities, key tools, and platforms
  • Technical Proficiency: Knowledge of web development and familiarity with CMS platforms (preferably Drupal)
  • Email Marketing: knowledge of email marketing platforms
  • SEO and SEM: Understanding of search engine optimization (SEO), search engine marketing (SEM) and Google Search Consule to improve website visibility and traffic
  • Data Analysis: Ability to analyze data using tools like Google Analytics
  • Social Media Management: Expertise in managing social media platforms and campaigns
  • UX/UI Design: Understanding user experience (UX) and user interface (UI) design principles to create user-friendly digital products (apps, websites).
  • Adaptability and willingnes to learn: to stay updated with the latest digital trends and technologies
  • Strong evidence of project management, delivery against milestones, and cross-functional working
  • Excellent written and verbal communication skills in English and Local language
  • Ability to work in a team, proactivity, organization, and attention to detail

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and innovative environment.
  • Professional development and growth opportunities.
  • Collaborative and supportive team culture.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

International
Innovative Medicines
Croatia
Croatia
Marketing
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10056735

Digital Engagement Expert

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